{"id":5622,"date":"2025-06-19T11:44:42","date_gmt":"2025-06-19T11:44:42","guid":{"rendered":"https:\/\/kathmanduwater.org\/?page_id=5622"},"modified":"2025-06-19T11:45:16","modified_gmt":"2025-06-19T11:45:16","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/kathmanduwater.org\/index.php\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"

Privacy Policy \u2013 KUKL<\/strong><\/p>\n

Overview<\/strong>
\nKathmandu Upatyaka Khanepani Limited (KUKL) operates its website, social media channels, and mobile application(s) to provide information and services regarding water supply, sanitation, bill payment, complaints, self\u2011care features, and notifications. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you access our digital platforms. By using these services, you consent to the practices described here.<\/p>\n

1. Information We Collect<\/strong>
\nWe may request information such as:<\/p>\n

Contact Details (name, address, email, phone)<\/p>\n

Account Credentials (usernames, passwords)<\/p>\n

Location Data (for service-area verification or routing)<\/p>\n

Device Data (IP address, browser\/app version, device ID, OS)<\/p>\n

Usage Data (log files, pages\/features accessed, timestamps)<\/p>\n

Uploaded Media (photos, documents, if needed for meter issues)<\/p>\n

2. How We Use Your Information<\/strong>
\nCollected data may be used to:<\/p>\n

Provide and improve our services and content<\/p>\n

Personalize your experience with targeted alerts and updates<\/p>\n

Process payments, manage accounts, generate bills<\/p>\n

Handle customer inquiries, complaints, service requests<\/p>\n

Send periodic communications (e.g., service notices)<\/p>\n

Conduct surveys or feedback collection<\/p>\n

3. Log Data & Cookies<\/strong><\/p>\n

Log Data:<\/strong> Automatically collected in case of errors\u2014includes IP, device type, app configuration, etc.<\/p>\n

Cookies:<\/strong> We do not directly use cookies, but third-party tools embedded on our site\/app may. You can disable cookies, although that may limit access to some features.<\/p>\n

4. Third-Party Service Providers<\/strong>
\nWe may share your data with partners and service providers (e.g., analytics, payment processors) strictly for supporting our operations. They are contractually bound to maintain confidentiality and use data only for specified purposes.<\/p>\n

5. Security<\/strong>
\nWe employ industry-standard measures to protect your data. However, 100% security cannot be guaranteed due to the nature of digital transmission and storage.<\/p>\n

6. External Links<\/strong>
\nOur platforms may link to other sites (e.g., government portals or vendors). We are not responsible for their privacy practices\u2014please review their policies separately.<\/p>\n

7. E\u2011Newsletter Subscription<\/strong>
\nIf you opt into newsletters or notifications, your email will be used solely by KUKL. We do not share your contact details with third parties for marketing.<\/p>\n

8. Policy Updates<\/strong>
\nKUKL may revise this Privacy Policy periodically. Changes take effect immediately upon posting. We recommend reviewing this page regularly for updates.<\/p>\n

9. Contact Us<\/strong>
\nFor questions or concerns regarding privacy, please contact:<\/p>\n

Kathmandu Upatyaka Khanepani Limited (KUKL)<\/strong>
\nTripureshwor Marga, Kathmandu, Nepal
\nPhone: +977\u20111\u20114117356, 4117358
\nFax: +977\u20111\u20114117353
\nEmail: info@kathmanduwater.org<\/p>\n","protected":false},"excerpt":{"rendered":"

Privacy Policy \u2013 KUKL Overview Kathmandu Upatyaka Khanepani Limited (KUKL) operates its website, social media channels, and mobile application(s) to provide information and services regarding water supply, sanitation, bill payment, complaints, self\u2011care features, and notifications. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you access our digital platforms.…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5622","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kathmanduwater.org\/index.php\/wp-json\/wp\/v2\/pages\/5622","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kathmanduwater.org\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kathmanduwater.org\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kathmanduwater.org\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kathmanduwater.org\/index.php\/wp-json\/wp\/v2\/comments?post=5622"}],"version-history":[{"count":1,"href":"https:\/\/kathmanduwater.org\/index.php\/wp-json\/wp\/v2\/pages\/5622\/revisions"}],"predecessor-version":[{"id":5623,"href":"https:\/\/kathmanduwater.org\/index.php\/wp-json\/wp\/v2\/pages\/5622\/revisions\/5623"}],"wp:attachment":[{"href":"https:\/\/kathmanduwater.org\/index.php\/wp-json\/wp\/v2\/media?parent=5622"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}