Privacy Policy – KUKL
Overview
Kathmandu Upatyaka Khanepani Limited (KUKL) operates its website, social media channels, and mobile application(s) to provide information and services regarding water supply, sanitation, bill payment, complaints, self‑care features, and notifications. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you access our digital platforms. By using these services, you consent to the practices described here.
1. Information We Collect
We may request information such as:
Contact Details (name, address, email, phone)
Account Credentials (usernames, passwords)
Location Data (for service-area verification or routing)
Device Data (IP address, browser/app version, device ID, OS)
Usage Data (log files, pages/features accessed, timestamps)
Uploaded Media (photos, documents, if needed for meter issues)
2. How We Use Your Information
Collected data may be used to:
Provide and improve our services and content
Personalize your experience with targeted alerts and updates
Process payments, manage accounts, generate bills
Handle customer inquiries, complaints, service requests
Send periodic communications (e.g., service notices)
Conduct surveys or feedback collection
3. Log Data & Cookies
Log Data: Automatically collected in case of errors—includes IP, device type, app configuration, etc.
Cookies: We do not directly use cookies, but third-party tools embedded on our site/app may. You can disable cookies, although that may limit access to some features.
4. Third-Party Service Providers
We may share your data with partners and service providers (e.g., analytics, payment processors) strictly for supporting our operations. They are contractually bound to maintain confidentiality and use data only for specified purposes.
5. Security
We employ industry-standard measures to protect your data. However, 100% security cannot be guaranteed due to the nature of digital transmission and storage.
6. External Links
Our platforms may link to other sites (e.g., government portals or vendors). We are not responsible for their privacy practices—please review their policies separately.
7. E‑Newsletter Subscription
If you opt into newsletters or notifications, your email will be used solely by KUKL. We do not share your contact details with third parties for marketing.
8. Policy Updates
KUKL may revise this Privacy Policy periodically. Changes take effect immediately upon posting. We recommend reviewing this page regularly for updates.
9. Contact Us
For questions or concerns regarding privacy, please contact:
Kathmandu Upatyaka Khanepani Limited (KUKL)
Tripureshwor Marga, Kathmandu, Nepal
Phone: +977‑1‑4117356, 4117358
Fax: +977‑1‑4117353
Email: info@kathmanduwater.org
